Commission on Accreditation of Rehabilitation Facilities (CARF)
HNRS was awarded a three-year accreditation (the highest accreditation achievable) by CARF in October 2004.

Programs / Services Surveyed:

• Brain Injury Home and Community Based Rehabilitation Programs (Adults)
• Brain Injury Long Term Residential Services (Adults)
• Brain Injury Outpatient Rehabilitation Programs (Adults)
• Brain Injury Residential Rehabilitation Programs (Adults)
• Brain Injury Vocational Services (Adults)
• Outpatient Medical Rehabilitation Programs – Multiple Service (Adults, Children, Adolescent and Pediatric Family – Centered)
• Community Services: Community Integration
• Employment Services: Community Employment Services: Job Development
• Employment Services: Community Employment Services: Job Supports
• Employment Services: Community Employment Services: Job-Site Training
• Employment Services: Employment Planning Services

Comments from the 2004 Survey Summary:
In the following areas Hope Network Rehabilitation Services demonstrates exemplary conformance to the standards.

• The organization is commended for its outstanding evacuation procedures. The organization is commended for its education program that provides persons served access to community resources, safety issues, emergency care, and information on how to deal effectively and promptly with emergencies and evacuations.
• Family support is an area of great strength for HNRS. Many innovative strategies are used to educate and support persons served and their families throughout the service continuum.
• The organization is commended for its development of a state-of-the-art neurobehavioral program.
• HNRS provides community integration and peer support connectivity throughout all levels of service in its care continuum. Persons served continue to receive strong support as they progress through the service continuum and increase their independence.
• Substantial resources are devoted to ensuring that the residences provided by the organization are tasteful and consistent with the surrounding neighborhood.

Hope Network Rehabilitation Services (HNRS) has strengths in many areas. Here is a sample of comments by the CARF surveyors:

Our Commitment to Consumers

• The rehabilitation program has demonstrated success in achieving and maintaining good clinical outcomes and high customer satisfaction ratings.
• The organization has been diligent in demonstrating a sensitivity and awareness to cultural diversity. Efforts are made to establish relationships with interpreters from the local university who are fluent in various languages as well as to make accommodations for various religious beliefs and practices. The organization has developed an effective orientation program for participating interpreters with regard to the person served.
• It was apparent throughout the organization that a keen commitment has been made to maintain the security and privacy of the records of persons served as well as respect for maintaining their dignity when in the community.
• HNRS has compiled excellent and comprehensive handbooks for persons served and their families for various programs and sites throughout the organization, which address cultural diversity, person served/family education, and ethics considerations. The organization operationalizes its commitment to person-centered planning in a wide variety of ways.

Programs, Services and Facilities

• The interdisciplinary treatment teams have exemplary ongoing communication and very active interdisciplinary collaboration of the various programs.
• HNRS employees have gone to great lengths to assist individuals seeking to return to employment, especially those who wish to return to their previous jobs. The employees have enlisted the assistance of universities, colleges, technical schools, and employers in accurately assessing the persons’ levels of skills and knowledge based on the actual curriculums and exams used in those occupations. This personal touch has aided in the comfort level of persons served in their quest to return to their previous quality of life. One example of this was the securing of a college professor’s time as a volunteer to assist with the administering of competency exams for a person wishing to return to work as a physician’s assistant.
• Buildings throughout the organization are strategically designed and well maintained for both adults and children, are highly attractive, and afford ample treatment and storage areas and equipment for sanitizing clinical materials.
• The pediatric program has an extensive inventory of toys and adaptive equipment to maximize therapeutic outcomes and facilitate interaction with the program.
• The organization has a strong therapeutic recreation program, employs horticulture therapists, and is beginning to integrate alternative healing strategies as adjuncts to more traditional rehabilitation methods. Including animal-facilitated therapy.
• Creative, person-centered strategies are utilized consistently throughout the pediatric and adolescent programs. Persons served are provided with personalized exercise program manuals, featuring color digital photographs demonstrating each individual engaged in specific therapeutic postures, with accompanying written instructions. Daily therapy schedules are designed using innovative designs and strategies, such as providing color photos of the treating clinicians to reflect the respective therapy schedules. Various educational materials are routinely provided to families of persons served that are well written, informative and user – friendly.

Staff – Expertise and Dedication

• The organization is commended on the continuity of the managerial and clinical expertise, leadership skills, level of commitment and outstanding dedication of the rehabilitation program manager and its administrators. The program’s staff has extensive experience, clinical expertise and ongoing investment in the rehabilitation process.
• The program’s experienced interdisciplinary treatment teams exhibit knowledge, professionalism, and dedication, which skillfully and compassionately address the physical, functional, cognitive, emotional, social, and spiritual needs of persons served and their family members.
• The organization provides support for staff development, including support for continuing education and training, and an atmosphere of ongoing sharing of new information and techniques within the rehabilitation teams.
• Funding sources expressed a great deal of satisfaction with the level of communication they receive from HNRS. This has enhanced the working relationship with many insurance companies and is a wonderful marketing tool for referrals.

CARF Website: www.carf.org