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Hope Network Rehabilitation Services Hope Network Rehabilitation Services - History and Mission
At Hope Network Rehabilitation Services, we believe a superior program demonstrates high satisfaction as well as noteworthy outcomes for those who receive services. Each year, we collect data to determine if we were successful in these areas. The data presented is for fiscal year 2005-2006. These findings confirm our dedication to providing high-quality, cost-effective services to those in need. We are proud to continue to be a leader in neuro-rehabilitation.
Total Consumers Served:
1,065
Inpatient: 125
Outpatient: 940

Gender:
Male — 643 Served
Female — 422 Served

Ages:
0-6 years old: 76 Served
7-17 years old: 100 Served
18-25 years old: 189 Served
26-65 years old: 666 Served
66+ years old: 34 Served

Primary Diagnosis Served — Adults :
Brain Injury
Psychiatric
Neurological Disorder
Congenital Development Disorder
Orthopedic
Spinal Cord Injury
Stroke/CVA
Other/Unknown

Ethnicities Served:
African American
American Indian or Alaskan Native
Arab American
Asian or Pacific Islander
Caucasion
Hispanic
Multiracial

Primary Diagnosis Serviced — Pediatric:
Brain Injury
Neurologic Disorder
Psychiatric
Spinal Cord Injury
Congenital Development Disorder
Orthopedic
Stroke/CVA
Other/Unknown

  
 
 

Overall Satisfaction
Each year we ask those involved with our services to rate their overall satisfaction with Hope Network on a 5-point scale. 96.5% percent of our consumers and 100% of our customers reported high levels of satisfaction*.

* high levels of satisfaction are based on a rating of 3.0 or higher on a scale of 0 to 5.

Consumers (288 Responses) :

Consumer Satisfaction

 

 Satisfaction Survey Responses Comments
From Consumers:
  • The best thing about Hope Network Rehabilitation Services is that they help those who are disabled live as normal lives as possible.
  • The staff that helped me stayed in contact with me to see how things were going.
  • The best thing about Hope Network Rehabilitation Services was the people I met, and second, the room!
  • A plan is designed for my needs. If I need help, I can let [the staff] know about the problem before my next visit.
  • The best thing about Hope Network Rehabilitation Services is the flexibility of their scheduling – they put our needs first.

Consumers recommend an improvement in the following areas
Increased communication regarding their progress as it occurs; larger access to services for those without insurance coverage; and expansion of facilities to accommodate growing programs.

Guardians (114 Responses) :

Consumer Satisfaction

 Comments From Guardians:
  • The services [at Hope Network] are very comprehensive – everything my dad needs is available to him.
  • [The best thing is] the compassionate, kind, honest staff.
  • [Hope Network had] rehabilitation services beyond our expectations. Our experience at Hope was a rare treat considering his condition post-accident.
  • [They] focus on the individual as a person and their recovery through encouraged self-reliance.
  • [The best thing about Hope] is it’s a pleasant, clean atmosphere.

Guardians recommend an improvement in the following areas
Increased public awareness of programs and services; and larger facilities to accommodate parking and program growth.

Customers (Health Care & Other Professionals - 65 Responses):

Consumer Satisfaction

 Comments From Fellow Professionals:
  • As a case manager and discharge planner on an acute rehab unit, my contact is basically with [the] Admissions Coordinators. They are always very helpful, informed, and work to make the transition as smooth as possible.
  • Hope Network is always very responsive to our referral in a timely manner, as well as supportive to family as well as [consumer] needs.
  • [Your psychiatrist] speaks directly and compassionately…and shows dignity and respect to each client.
  • You are a wonderful resource.

Transitional Post-Acute Outcomes
Transitional consumers come to Hope Network Rehabilitation Services from a variety of settings including acute medical hospitals, post-acute rehabilitation hospitals, skilled nursing facilities, behavioral residential programs, and even private homes. No matter where they are coming from, the goal is always the same: increasing functional independence while decreasing supervision and care needs in order to maximize community integration.

  • 48 consumers completed an inpatient transitional program in Grand Rapids or Lansing this year.
  • Average length of stay was 72 days; the median length of stay was 58 days and the length ranged from 11 to 193 days.
  • The average charge per day for people in Transitional Living was $891.02.

Transitional Living Pre-Admission Sites (where the consumer was living prior to HNRS) and
Discharge Sites (where the consumer went after HNRS)
Pre-Admission Sites
Discharge Sites — Maintained or Improved
After a consumer leaves our program, we continue to keep in contact with them at periodic intervals to monitor their progress.
The following information reflects whether or not they maintained or improved their level of community living as the period of
time post-HNRS increased.

  • 1 month post-discharge: number of consumers who maintained or increased their level of community living (n=25): 100%
  • 3 months post-discharge: number of consumer who maintainted or increased their level of community living (n=32): 100%
  • 12 months post-discharge: number of consumer who maintained or increased their level of community living (n=14): 79%
Long-Term Residential Living Outcomes
For residents living in one of our long-term homes, we measure their quality of life through their satisfaction with our program,
their participation in leisure activities, as well as their ability to continue to succeed at this level of independence.
  • 100% (n=110)of consumers and families responding to our survey indicated being satisfied or highly satisfied with our programs.
  • Over the year, 94% (n=69) of consumers maintained or increased their level of independent living in our long-term programs.
  • In our Grand Rapids 24-hour supervised living programs, 95% of the consumers participated in eight or more organized
    leisure activities per month.
  • In our Lansing 24-hour supervised living programs, 76% of the consumers participated in at least 20 organized leisure
    activities per quarter.

Some examples of the organized leisure activities this past year include:

  • Concerts and Plays
  • Movies
  • Shopping at the Mall
  • Miniature Golf
  • Zoos and Parks
  • Trips to Historic Locations
  • Hockey Games and Other Sporting Events
  • Library Outings
  • Picnics, Scavenger Hunts, Various Games

 

Vocational Outcomes
Hope Network Rehabilitation’s Vocational Services are designed to assist individuals’ to re-integrate into the workplace. Our vocational professionals provide evaluations, work adjustment training, job development, and job coaching services. Through our services and supports, many people are able to return to meaningful, competitive, or supported employment.

Job Placement Information:
Eighty-Seven people worked with our Vocational Services to find employment this year. Eighty-five percent of these individuals were successful in their efforts to find employment.

Of the eighty-seven people, seventy-four people found competitive jobs in the community. This means that these seventy-four individuals competed with all other people looking for work in the job market and were found to be the best candidate for the job.

On average, finding a new competitive job took 13.3 weeks. Last year, the average time was 10.9 weeks.

Job Retention
After six months, sixty percent (n=55) of the people who found employment had maintained their employment status.

Wages
The average pay rate for people finding competitive employment was $8.28 per hour. The wages ranged from $5.15 to $36.00 per hour.

A Sample of Where Employment Was Found :

  • Abercrombie and Fitch
  • TJ Maxx
  • JC Penney
  • Sparrow Hospital
  • WLIX TV
  • Lane Bryant
  • Meijer
  • Sears
  • Lowes
  • Metro Health
  • Bennigans Restaurant

Types of Jobs Obtained

Consumer Satisfaction

Vocational Services Are Offered In The Following Locations:

  • Big Rapids
  • Grand Rapids
  • Lansing
  • Mt. Pleasant
  • Muskegon
  • Jackson

Maplewood Neurobehavioral Program Outcomes
Hope Network Neurobehavioral Services offers coordinated residential treatment for persons with agitation, confusion, or unregulated behavior following a brain injury or other neurologic condition. Specialized clinical treatment is provided in a spacious home-like atmosphere designed to provide the support and supervision necessary to meet individual needs.

Seven consumers completed our Transitional Behavior Program at Maplewood this year. One-hundred of the consumers (7/7) in the program maintained or improved their level of independent living.

Twelve residents and their families responded to our satisfaction survey. Ten of the twelve reported their overall satisfaction as 4.0 or higher on a 5-point scale.

Neurobehavioral Pre-admission Sites:
People are referred to Maplewood for stabilization of behavioral issues. Behavioral issues may arise early in the recovery process or they may occur many years post injury. Therefore the people who participate at Maplewood come from a variety of settings.

Neurobehavioral Discharge Sites:
Seven consumers completed the program and all seven (100%) were able to move to a less restrictive environment after participation at Maplewood. The Average Length of Stay for those who graduated from the program this year was 95 days with a range from 20 to 324 days.

Thank You!

At Hope Network Rehabilitation Services, we measure service satisfaction, effectiveness, efficiency, and progress as part of our commitment to continuous quality improvement. It is our chief objective to offer high quality individualized services to meet our consumers’/customers’ wants and needs. We recognize the importance and value of gathering and interpreting data to use for organizational change and improvement. We hope you find these outcomes to be meaningful. Please do not hesitate to contact us
with any questions about our outcomes or services.

— The Hope Network Rehabilitation Services Leadership Team
   
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